• Strategic goals for 2017 to 2020

    Strategy, transformation and responsibility

    In order to meet customer requirements now and in the future, Swiss Post is accelerating its transformation with its 2020 strategy. Guided by the vision “Simple yet systematic”, it is adapting its core business and aims to continue its growth by moving into new physical, digital and hybrid business areas. The corporate responsibility strategy focuses on the following areas of action: responsible procurement, climate and energy, employees, circular economy and corporate citizenship.

    Customer satisfaction

    At least 80 points on a scale of 0 – 100

    Access points

    More than 4,200 access points by the end of 2020

    Market position

    Market leader in the four current markets

    New revenue

    10 percent of new revenue by 2020


    Operating result of 600 million francs


    Savings at Group level of around 5 percent by 2020

    Staff commitment

    At least 80 points on a scale of 0 – 100

    CO2 efficiency

    Improvement in CO2 efficiency of at least 25 percent by the end of 2020 in comparison with 2010

  • We are transforming Swiss Post

    New digital and international competitors are forcing their way onto the market. Customers expect individual and flexible solutions – around the clock, both physical and digital. Changing letter volumes, competition in the ...


  • Swiss Post is growing and evolving

    How can we make our services even more personalized? What potential do new partnerships offer? How do we create added value using artificial intelligence? Swiss Post plans to grow by expanding its core business and developi...


  • Asendia drives growth

    Swiss Post wants to grow in cross-border logistics and have a share in the large flows of goods and data. Its stakeholding in Asendia implements this strategy successfully in the e-commerce market. The international joint venture between Swiss Post a...


  • New solutions for a digital world

    Swiss Post has always been a trusted partner when it comes to transporting sensitive information and goods. It develops innovative digital services for its customers based on new technologies.


  • Customer experience is of utmost importance

    Whether in postal or financial transactions, on the road with public transport or in highly complex business processes: Swiss Post develops user-friendly access points, products and services for private individuals and busi...


  • Pooling strengths

    At a time when markets are evolving every day and technologies are changing rapidly, the effectiveness of functional processes is also becoming


  • We’re acting now for tomorrow

    Swiss Post continues to focus on climate protection and is expanding its social commitment. The corporate responsibility strategy for 2017–2020 focuses on the following areas of action: responsible procurement, climate and ...