Strategic goals for 2017 to 2020
Strategy, transformation and responsibility
In order to meet customer requirements now and in the future, Swiss Post is accelerating its transformation with its 2020 strategy. Guided by the vision “Simple yet systematic”, it is adapting its core business and aims to continue its growth by moving into new physical, digital and hybrid business areas. The corporate responsibility strategy focuses on the following areas of action: responsible procurement, climate and energy, employees, circular economy and corporate citizenship.
Customer satisfaction
Access points
Market position
New revenue
Finances
Efficiency
Staff commitment
CO2 efficiency
We are transforming Swiss Post
New digital and international competitors are forcing their way onto the market. Customers expect individual and flexible solutions – around the clock, both physical and digital. Changing letter volumes, competition in the ...
Swiss Post is growing and evolving
How can we make our services even more personalized? What potential do new partnerships offer? How do we create added value using artificial intelligence? Swiss Post plans to grow by expanding its core business and developi...
Asendia drives growth
Swiss Post wants to grow in cross-border logistics and have a share in the large flows of goods and data. Its stakeholding in Asendia implements this strategy successfully in the e-commerce market. The international joint venture between Swiss Post a...
New solutions for a digital world
Swiss Post has always been a trusted partner when it comes to transporting sensitive information and goods. It develops innovative digital services for its customers based on new technologies.
Customer experience is of utmost importance
Whether in postal or financial transactions, on the road with public transport or in highly complex business processes: Swiss Post develops user-friendly access points, products and services for private individuals and busi...
Pooling strengths
At a time when markets are evolving every day and technologies are changing rapidly, the effectiveness of functional processes is also becoming
We’re acting now for tomorrow
Swiss Post continues to focus on climate protection and is expanding its social commitment. The corporate responsibility strategy for 2017–2020 focuses on the following areas of action: responsible procurement, climate and ...