Digitization and public service 

New expectations, new solutions: the public service of the future

Technological options are evolving apace – and so too are customers’ expectations and behaviour in relation to Swiss Post. The public service of the future will be aligned to their needs.

Network

Interpersonal communication is still important, even in the era of digitization. That’s why Swiss Post wants to remain easily accessible in the future. It is designing its network with an eye on the future: with modern branches that it is converting into regional service centers. Third parties can offer new services on Swiss Post’s premises. Swiss Post’s staff are on hand and specialists can provide a personal consultation by video. In this way, they facilitate access to digital services – for example, by helping customers to set up or use an app.

Logistics

The universal service obligation currently guarantees that people in all regions of Switzerland have the same access to Swiss Post’s logistics services and pay the same price for these services. Swiss Post wants to retain this principle – and leverage the opportunities created by digitization to offer new, sustainable solutions. Thanks to digitization, customers can find out exactly when their parcels will arrive and manage their delivery options.

Communication

Careful handling of sensitive data is part of Swiss Post’s DNA. The Group also aims to develop solutions for the digital public service that are relevant to society, secure and easy to use. These cover issues such as secure digital identity, e-voting and the electronic patient record. As part of a responsible approach to digitization, Swiss Post places particular value on data protection, data security and accessibility for all.

Mobility

Order with ease via app or phone: with on-demand services, Postbuses pick people up from wherever they are and transport them to wherever they want to go – reliably, and at their chosen time. And an added bonus: the size of the vehicle can be adapted flexibly to customers’ needs. Tailored on-demand solutions are particularly ideal over the first and last mile, in sparsely populated areas and at off-peak times.

Financial services

Nowadays, we pay invoices, invest in our retirement planning and trade digital currencies with ease via secure digital apps and services. Instead of counting out coins and notes in shops, we get out our smartphone or card. Thanks to invisible payments, the payment process will in future run entirely in the background, fully automatically. This is already the case for the PubliBike App, which checks riders in and out when the bike lock is used and automatically debits the amount owed.