Digital mailroom

EGK health insurer relies on digital processes

Invoices for treatment costs, notices of termination, changes of address, accident reports or requests for reimbursement: EGK, the pioneer among Swiss health insurers in terms of equal opportunities for conventional and complementary medicine, receives around one million documents every year in the post. How can such a huge volume of information – in some cases particularly sensitive health data – be processed efficiently? Swiss Post Solutions developed a time-saving hybrid solution for EGK: before delivery to the EGK offices, the local post office triages the consignments to be sent to EGK physically and those to be sent to the Swiss Post Solutions Service Center in Kriens for digitization. The consignments are sorted electronically and automatically by document type – currently into more than 40 different document types. Insurance card numbers and other specific information are read selectively and transferred directly into EGK's workflow, allowing all post to be digitized and made available for processing in the EGK system within a single day. Thanks to this solution from Swiss Post Solutions, EGK has no fixed costs for hardware, software and staff: it pays only for the costs incurred for the volume of effectively processed documents.