Investments

Better quality, capacity and efficiency

Swiss Post is investing in the future: procuring new scanners for delivery staff, expanding capacities at the parcel centers, relocating to its new headquarters and making space available to third parties at PostParc. In addition, PostFinance is modernizing its core banking system.

Around 30,000 employees have been equipped with new scanners. Currently running 24 apps, the mobile data capture device is used in all steps in the delivery and acceptance processes. The new handsets are extremely efficient and can be very easily upgraded with new apps for future services.

To handle the growing parcel volumes reliably, even at peak times, Swiss Post is upgrading its parcel centers with state-of-the-art sorting systems. The second additional system at the Frauenfeld parcel center came on stream in 2015. After Härkingen, around 25 percent more consignments than previously can now also be processed in Frauenfeld.

With a mix of offices, shops and restaurants, the PostParc urban center on the site of the former Schanzenpost is rejuvenating the western part of Berne railway station. A post office with extended opening hours and a PostFinance branch are also opening in PostParc. In May 2015, Swiss Post moved its headquarters to the WankdorfCity district of Berne, optimizing the company's use of office space by bringing six different sites in Berne under one roof.

PostFinance is modernizing its core banking system to ensure that all services for account management and payment transactions continue to run smoothly and reliably on a modern platform in the future. By replacing the current system with an established market standard product, PostFinance will significantly reduce the complexity of its business and IT architecture.

ESPRIX for PostMail

In 2015, PostMail was awarded the ESPRIX Swiss Award for Excellence – the most prestigious national award for business excellence. The jury acknowledged the company's management, which it judged to have fulfilled all the criteria of the European Excellence Model of the European Foundation for Quality Management (EFQM). It praised PostMail's exemplary service for business customers, its constant improvement of work processes using the Kaizen method, and its evolution into a high-performance organization. “We live Kaizen as a working philosophy,” said Marco Schöpf, Head of Quality Management at PostMail, commenting on the award. “Together with our staff, we continually question and optimize our processes. In recent years, for example, more than 5,000 ideas from committed employees have been implemented to ensure that processes are faster, more cost-effective and of even better quality.”