Non-financial results

High scores for Swiss Post

Here you will find results on the delivery quality of letters, parcels and newspapers, customer satisfaction, the employee survey and our history of CO₂ emissions.

Delivery quality: Swiss Post was punctual in 2023

Swiss Post adhered to all of the Confederation’s regulatory quality requirements in 2023. Recipients received letters, parcels and newspapers punctually throughout the country. Swiss Post exceeded its targets both for letters (for which the Confederation requires punctuality of 97 percent) and for parcels and newspapers (which have a punctuality requirement of 95 percent).

Customer satisfaction: Swiss Post meets customer needs

Once again, customers were generally satisfied with Swiss Post in 2023. At 76 out of 100 points, the company achieved the same score as the previous year. This shows that Swiss Post is succeeding in meeting customers’ needs. 13,000 private customers and 5,000 business customers from the five Group units were surveyed. As Swiss Post adapted its calculation method to the new Group structure in 2022, the current figure can be compared only with last year’s score.

Employee survey: good scores

The annual employee survey indicated that employees are very satisfied with Swiss Post as an employer. At 83 out of 100 points, “My direct manager” received a particularly positive rating. Within the “My team” topic block, mutual respect, support within teams and the feedback culture were evaluated as very good. The index “I see the purpose of my work” scored equally highly, receiving 85 points. This demonstrates that employees regard Swiss Post as an attractive employer. At Group level, the results of the employee survey have been very stable in recent years.

Climate and energy: reduction in greenhouse gas emissions

Greenhouse gas emissions in Swiss Post’s own operations fell by 2.4 percent in 2023. This is primarily due to the following market and business developments: a decline in consignment volumes, outsourcing of transport services to subcontractors at newly acquired subsidiaries and electrification of the delivery fleet. Swiss Post’s four-wheeled vehicles covered over 3.7 million kilometres more than in the previous year, equating to a CO₂ reduction of 6 percent per kilometre travelled. These measures were negated by the additional kilometres travelled at PostBus and a growth of 1 percent in the third-party customer vehicle business. 24 Postbuses were converted to alternative drive systems in 2023, covering approximately 0.9 million kilometres. Emissions per kilometre travelled were down by 0.6 percent.