Technology and innovation

Swiss Post’s core business is based on a strong, modern and increasingly digitized technological landscape. Without this, punctual delivery of letters and parcels would not be possible. In order to continue providing its services to the highest quality and meeting its customers’ wishes, Swiss Post is committed to expanding its competencies systematically and continuously. As part of this process, it is not just digitizing postal secrecy: by using innovative technologies such as robotic process automation, artificial intelligence (AI) and large language models, it is also making its internal processes more efficient and relieving employees of repetitive activities. At the same time, customers benefit from AI in new, practical services that are tailored precisely to their needs.

Swiss Post aims to keep the whole of Switzerland moving with trustworthy IT solutions. It is a reliable partner on the path to digital transformation, anytime and anywhere – whether at home, on the go or at work.