Customer survey

Our customers are satisfied

Private and business customers continue to be extremely satisfied with Swiss Post ser­vices: overall satisfaction with Swiss Post remains unchanged from the previous year at 83 out of 100 points. This was shown in this year’s customer survey of around 15,000 participants. With respect to direct contact, private customers are particularly happy, awarding Swiss Post employees an excellent score of 88 points. The result confirms that Swiss Post is succeeding in adapting its services to customer needs. In a separate survey of private individuals throughout Switzerland, Swiss Post also determines the level of customer satisfaction with delivery quality: for the eleventh time in a row, the score reached the 90-point mark.