SME business customers
Targeted support for SMEs
Swiss Post aims to provide its SME business customers with even more targeted and efficient support. To this end, it set up a dedicated new sales organization in 2018. The first point of contact is the SME Contact Center, where employees respond to business customers’ support requests by telephone and e-mail. In addition, Swiss Post sales staff actively develop the market through phone and digital channels. A team of specialists also analyses existing customer data, using this as a basis for offering tailor-made solutions to SME business customers. And the digital self-service options for SMEs are also being expanded.