Technology and innovation

 Interview 

“For a modern Swiss Post, the use of AI is indispensable.”

Information technology is the backbone of Swiss Post’s business activities. This means that when it comes to issues such as artificial intelligence or cybersecurity, it is crucial for Swiss Post to think ahead and give its employees the skills they need to manage these solutions responsibly.

Interview with Wolfgang Eger, Head of Informatics/Technology:

Swiss Post expands its bug bounty programme

Swiss Post invests in a proactive cybersecurity strategy and has the digital applications it develops in-house tested by ethical hackers from all over the world in order to close potential security gaps before they can be exploited.

Digital skills as a success factor

Digitization, automation, data and AI: the world of work is changing rapidly. For Swiss Post, it is essential to involve its employees in this change and give them the digital skills they need. That is why it offers them a wide range of development opportunities.

Simplifying the application process digitally

Every year, Swiss Post recruits some 3,800 employees and receives over 90,000 applications. To make the processing of applications as simple and efficient as possible, Swiss Post has introduced various digital innovations.

The digital letter in the universal service

In the future, customers should be free to choose whether they want to receive their mail physically or digitally. Today’s ePost communication platform already offers a secure and flexible solution that allows them to do this. Mail secrecy is ensured at all times.

Secure and convenient voting and elections

E-voting offers voters and the authorities advantages such as casting votes wherever and whenever it is convenient. E-voting also prevents the casting of invalid votes. In 2024, Swiss Post's e-voting system was successfully used in federal, municipal and cantonal elections and votes in the cantons of Basel-Stadt, Graubünden, St. Gallen and Thurgau. The security of the electronic votes was guaranteed at all ballots, and the counting of votes also went smoothly. The cantons of Geneva, Lucerne and Neuchâtel are planning to introduce Swiss Post’s
e-voting system in the coming years.

Digital and personal: the Swiss Post Contact Center is for everyone

What sets baby boomers, millennials and Gen Z apart from each other? They prefer different communication channels for questions they have about Swiss Post: the older generations make a call, the younger ones chat. The Swiss Posts Contact Center is responding to these preferences with new digital solutions.

Making company mobility multimodal and sustainable

In 2024, Post Company Cars and Urban Connect entered into a partnership to offer companies holistic, multimodal and sustainable mobility solutions. They are planing to create a joint platform to give employees of business customers flexible access to an ecosystem of low-emission vehicles such as electric cars, scooters and bikes, which can all be booked using a single app. The platform will also enable easy integration of existing vehicle fleets and the measurement of capacity utilization and emissions.

Online booking and temporary rentals of company vehicles

From small cars to estates and SUVs to vans: YellowDrive allows companies to book the right company vehicle for one or more months at short notice – quickly and easily via the Post Company Cars online shop. With the exception of fuel, the rental price includes everything from insurance to registration. With this new service, Switzerland’s largest brand-independent fleet service provider is responding to growing customer demand for vehicle subscriptions for business customers.

Needs-orientated solutions for flexible, sustainable mobility

Instead of running to a fixed timetable, PostBus vehicles accept individual orders made by app or telephone: with on-demand, PostBus picks people up where they are and takes them where they want to go. In 2024, PostBus launched various needs-orientated projects.