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  • 119 billion

    francs, down by 0.8 percent, represents the level of average customer assets held by PostFinance.

    83 points

    Customer satisfaction remained stable, equalling the high level of the previous year.

    1,898 million

    With a fall of 5.2 percent, the volume of addressed letters posted in Switzerland again declined.

    156 million

    PostBus again transported one million more passengers in 2018 due to the continuing trend towards public transport use.

    138 million

    Thanks to booming online retail, PostLogistics delivered 6.7 percent more parcels in Switzerland.

    405 million

    francs in Group profit, down 122 million francs year-on-year.

    Business performance

    In the year under review 2018, Swiss Post achieved good results in many units. However, at 405 million francs, Group profit was down 122 million francs year-on-year. In particular, the difficult operating framework at PostFinance and the settlement for repayments following the events at PostBus contributed to the lower result.

    Operating income

    CHF million

    7,691

    Group profit

    CHF million

    405

    Equity

    CHF million

    6,732

    Economic value added

    CHF million

    –28

    Headcount

    Full-time equivalents

    41,632 

  • Despite lower result: Swiss Post on the right track in challenging environment

    In the year under review 2018, Swiss Post achieved good results in many units. However, at 405 million francs, Group profit was down 122 million francs year-on-year. In particular, the difficult operating framework at PostFinance and the settlement f...

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  • Swiss Post invests in its logistics and software

    Swiss Post is investing in the construction of three regional parcel centers and in sorting systems for letter processing. In 2018, PostFinance introduced new banking software. These investments enable Swiss Post to lay the foundations for the future...

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  • Our customers are satisfied

    Private and business customers continue to be extremely satisfied with Swiss Post ser­vices: overall satisfaction with Swiss Post remains unchanged from the previous year at 83 out of 100 points. This was shown in this year’s customer survey of aroun...

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  • High commitment despite challenges

    77 percent of the 45,000 staff members who were invited took part in the employee survey, which contains questions about unit fitness, work situation and commitment.  The result: despite turbulent times, Swiss Post is performing well as an employer a...

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  • Environmentally and economically sustainable

    Swiss Post is steadily increasing the share of renewable energy it consumes. It covers 100 percent of its electricity needs from local “naturemade basic”-certified sources. Of this, 10 percent is “naturemade star”-certified green electricity, which h...

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  • Gold for the third time

    For years, Swiss Post has participated in the International Post Corporation’s (IPC) Environmental Measurement and Monitoring System. IPC is an association of 23 leading postal service providers from Europe, Asia-Pacific and North America. The measur...

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