Alessandra Spina Head of Ecublens branch > more on the diverse Swiss Post working environment
PostalNetwork
Wide range of access points: at home, on the move or digitally
Whether at their front door, on the move or digitally, Swiss Post wants to be right where its customers are, and offer the best possible universal service for all regions and generations, now and in the future. By 2020, it will expand its network to more than 4,200 access points – including new service points, business customer points and My Post 24 terminals. The self-operated branches are gradually being modernized and redesigned.
Operating income
CHF million
1,045
Operating profit
CHF million
–94
Access points
Number
3,903
Headcount
Full-time equivalents
4,753
PostalNetwork result
Thanks to network development and the consistent adaptation of resources to meet volume trends, combined with efficiency increases, PostalNetwork improved its operating result by 65 million francs, reducing the deficit to 94 million francs. However...
“The restructuring is having the desired effect”
In October 2016, Swiss Post announced that the postal network would be expanded by 400 access points by 2020, while the number of self-operated branches would be reduced. Thomas Baur, Head of PostalNetwork, takes stock at the halfway mark.
Send and collect parcels at Migros branches
Customers will soon be able to drop off and pick up parcels at numerous Migros branches. In 2019, Swiss Post and Migros will work together to set up around 400 service points. Swiss Post believes that this strategic partnership will bring it even clo...
Targeted support for SMEs
Swiss Post aims to provide its SME business customers with even more targeted and efficient support. To this end, it set up a dedicated new sales organization in 2018. The first point of contact is the SME Contact Center, where employees respond to b...
Branches are still important
Swiss Post wants to increase the levels of personal advice available to customers at its self-operated branches. To create the right environment for this, around 300 branches will be completely or partially redesigned, converted and renovated as part...
Postage stamps create added value for culture and social projects
To celebrate the centenary of Pro Senectute, Swiss Post issued a special stamp with surcharge which honoured the organization’s commitment. The stamp depicts the dialogue between old and young. The exchange of memories, values and experience is illus...