Group

Business activities

Communication market: Letters, newspapers, small goods, promotional mailings, solutions for business process outsourcing and innovative services in document solutions in Switzerland and internationally

Logistics market: Parcel post, express and SameDay services, and e-commerce and logistics solutions within Switzerland and abroad

Financial services market: Payments, savings, investments, retirement planning and financing in Switzerland as well as international payment transactions

Passenger transport market: Regional, municipal and urban transport, system services and mobility solutions in Switzerland and in selected countries abroad

Our performance in 2016

Key figures		2016	Strategic goal
		2016	Strategic goal
Operating income	CHF million	8,188	–
Operating profit (EBIT)	CHF million	704	700 – 900
Group profit	CHF million	558	–
Equity	CHF million	4,881	–
Degree of internal financing – investments	Percent	100	100
Addressed letters	In millions	2,089	–
Parcels	In millions	122	–
Avg. PostFinance customer assets	CHF billion	119	–
PostBus passengers (Switzerland)	In millions	152	–
Customer satisfaction	Index (scale of 0 – 100)	80	≥ 78
Headcount	Full-time equivalents	43,485	–
Employee commitment	Index (scale of 0 – 100)	82	> 80
CO₂ efficiency improvement since 2010	Percent	16	10 ¹

1 Target for 2016.

Communication market

PostMail offers private and business customers high-quality products and tailored solutions for letters, newspapers, small goods and promotional mailings, from acceptance right through to delivery. This range is complemented by its digital services.

Key figures		2016
Operating income	CHF million	2,906
Operating profit	CHF million	317
Addressed letters	In millions	2,089
Unaddressed items	In millions	1,915
Newspapers	In millions	1,149
Headcount	Full-time equivalents	16,241

Swiss Post Solutions is a leading provider of solutions for business process outsourcing and innovative services in document solutions.

Operating income	CHF million	558
Operating profit	CHF million	20
Area of activity	Number of countries	16
Headcount	Full-time equivalents	6,803

Post Offices & Sales offers the densest network for postal services in Europe, with a wide range of access points that ensure even more customer proximity on a daily basis. SMEs can avail themselves of specialized consultants and a wide range of services and business customer points.

Operating income	CHF million	1,196
Operating profit	CHF million	– 193
Inpayments	In millions	165
Headcount	Full-time equivalents	6,006

Logistics market

PostLogistics offers logistics solutions for cross-border parcel delivery, as well as courier, express and SameDay services. It takes care of transport and warehousing logistics and provides private customers with services that make it easy to receive parcels. The range is completed by a full portfolio of services in e-commerce.

Key figures		2016
Operating income	CHF million	1,572
Operating profit	CHF million	117
Parcels	In millions	122
Express items	In millions	2
Headcount	Full-time equivalents	5,151

Financial services market

PostFinance is the ideal partner for anyone who manages their own finances: whether in payments, savings, investments, retirement planning or financing – PostFinance offers its customers simple, straightforward products with fair conditions.

Key figures		2016
Operating income	CHF million	2,155
Operating profit	CHF million	542
Customer accounts	In millions	4.85
Inflow of new money	CHF million	4,479
Avg. PostFinance customer assets	CHF billion	119
Headcount	Full-time equivalents	3,614

Passenger transport market

PostBus is the market leader in public bus transport in Switzerland. With its fleet of modern vehicles, PostBus carries millions of passengers every year. In regional passenger transport, the bus company is developing an increasingly strong presence in cities and conurbations alike.

Key figures		2016
Operating income	CHF million	923
Operating profit	CHF million	36
Domestic passengers	In millions	152
Domestic vehicle kilometres	In millions of km	153
Vehicles	Number	2,242
Headcount	Full-time equivalents	3,210