Jan Nyffenegger
Management Assistant at La Cucina
What has been your experience of kaloka.ch?
We very much like the well-thought-out and modern concept. Same-day delivery and the lovingly and clearly designed website are a big gain for our rather small company.
How exactly does the platform benefit you?
We benefit from Swiss Post’s extensive experience in e-commerce, as do our customers, who are mostly professionals who have little time but attach great importance to high-quality products. We receive quite a few orders via kaloka.ch – mostly for smaller amounts. People order one or two spices and have them delivered to their home.
What is the response from your regular customers?
Some of our regular customers already use kaloka.ch. But they still very much like to come into the shop, to smell the spices and the tea. For us, it’s important to offer our customers a pleasant shopping experience and good service, both online and in the real world.
Mario Stranges, Managing Director of “Ingredienza Der Laden”, with a basket full of Italian specialities.
Kaloka online platform
Take a pleasant stroll through the capital from your armchair
On the Kaloka platform, customers can surf through more than 50 regional shops without having to leave the website. And if they want, they can have their purchases delivered to the doorstep on the same day.
Marianne is sitting in front of her screen scrolling through her electronic agenda. The day is full of appointments – one more important than the other. But the marketing specialist really has to find the time to buy a present for her date in the evening. Fortunately, her colleague Laura has an idea: “Take a look at kaloka.ch. They have excellent products from the region and deliver on the same day.”
Since 2016, Swiss Post has been offering local Berne shops an online sales platform with kaloka.ch. This gives the shops, most of them small, an additional channel for reaching new customers. And the aces up their sleeves are SameDay delivery and the ability to shop by SMS. If you order by 1 p.m., the goods are delivered by 4 p.m., and orders placed by 5 p.m. are delivered by 8 p.m.
Counting on Swiss Post’s experience
There are more than 50 local traders on kaloka.ch. They don’t have to build their own webshop because they can rely on the expertise of Swiss Post, which with kaloka.ch combines its core competencies in delivery and e-commerce, where it has had an important position on the market for many years. Swiss Post plans to implement the pilot project in other Swiss regions.
Quality from the region
kaloka.ch is ideal for discerning people with little time to spare. They can find high-quality regional products that they can buy online – quickly and easily. Take Marianne: she can visit more than 50 different local shops without having to leave the website or log in to different virtual shopping baskets. She can find product ranges and specialities from local shops, presented in a clear and appealing way.
After ordering, Marianne hurries to her next meeting. Later that afternoon, she sees an SMS on her mobile: the courier has arrived and left the present at the reception desk.