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  • 558 million

    francs in Group profit, down year-on-year.

    80 points

    show that customer satisfaction remains at a high level.

    2,089 million

    addressed letters were posted in Switzerland in 2016.

    119 billion

    francs represents the level of average customer assets held by PostFinance.

    122 million

    parcels were delivered in Switzerland in 2016.

    152 million

    passengers were transported by PostBus in 2016.

    Group

    Digitization is permeating the daily lives of many people, changing their consumption patterns, lifestyles and working habits. The dynamics of change involved in this process are considerable. Swiss Post understands that today’s world is interconnected, and builds bridges between the physical and digital worlds. With its expertise in communication, logistics, passenger transport and financial services, it increasingly develops integrated solutions, while also continuing to offer individual products and services in modular form. It intends to win over customers by offering them products that are both easy to access and easy to use, giving them greater scope to succeed. This will enable Swiss Post to develop and maintain a high-quality universal service, while at the same time meeting its owner’s goals.

    Operating income

    CHF million

    8,188

    Group profit

    CHF million

    558

    Equity 1

    CHF million

    4,881

    Economic value added

    CHF million

    121

    Headcount

    Full-time equivalents

    43,485

    1 As at 31 December 2016.

  • Swiss Post delivers a solid result

    Swiss Post is continuing to face pressure in its core business due to the accelerating pace of structural change. Operating profit (EBIT) decreased accordingly by 119 million to 704 million francs year-on-year. Operating income ...

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  • Pressure on core business continues to grow

    Swiss Post achieved a positive result in all four markets. Trends varied from market to market.

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  • More capacity and efficiency

    Swiss Post is increasing its capacity at the Daillens parcel center, sharpening its focus on automated logistics processes, standardizing the system architecture in its Postbuses, and has taken its last petrol scooter off the ro...

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  • Swiss Post receives good scores

    Approximately 23,000 business and private customers surveyed are satisfied with Swiss Post’s services, as shown by the latest results of the annual customer satisfaction surveys: the Group-wide customer satisfaction index once a...

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  • Delivered on time

    Last year, Swiss Post processed almost 2.1 billion addressed letters. 98.0 percent of all A Mail letters were delivered on time, while 98.9 percent of all B Mail letters arrived on schedule. In 2016, Swiss Post delivered more pa...

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