Customer satisfaction

Swiss Post receives good scores

Approximately 23,000 business and private customers surveyed are satisfied with Swiss Post’s services, as shown by the latest results of the annual customer satisfaction surveys: the Group-wide customer satisfaction index once again achieved 80 out of a possible 100 points. More than half of the customers surveyed state that they are very satisfied with the range of products and services offered by Swiss Post. Swiss Post staff receive the best scores thanks to their friendliness and personal advice. Delivery quality was also rated very highly, scoring over 90 points for the tenth time in a row. Potential for improvement is seen mainly in pricing, and more generally in problem-solving.