Sustainability
and commitment
is the CO2 efficiency improvement over 2010 achieved by Swiss Post by the end of 2016.
is the CO2 efficiency improvement over 2010 achieved by Swiss Post by the end of 2016.
Financial Report
francs in Group profit, down year-on-year.
francs in Group profit, down year-on-year.
Employees
Business performance
Topic Of The Year 2016
24/7, wherever you are:
Whenever, wherever and however it suits me.
Dear Readers
What are the postal requirements of today’s customers? How do they behave? What do they expect from us? We’re looking for answers to these questions in an active dialogue with our customers and partners in order to shape the development of the postal network so that everyone benefits: 24/7, wherever you are.
Swiss Post’s nationwide physical presence is now being supplemented and expanded by a wide range of access points for postal services, such as My Post 24 terminals, acceptance and collection points at petrol stations and train stations, and innovative apps: we meet the changing habits and requirements of our customers with services that are becoming more individual all the time. For example, parcels and registered letters can now be collected or delivered seven days a week. Parcel carriers can collect returns from your home or another address. Our financial services allow you to carry out financial transactions anytime and anywhere from your PC or the PostFinance App, or make cashless payments by smartphone with TWINT, the digital wallet. And PostBus now offers solutions along the entire mobility chain: from the Postbus and car sharing to PubliBike. For us, this mix of traditional and innovative services, of online solutions and personal contact, is the key to continued success in the future.
We are proud to continue providing a high-quality universal postal service for the Swiss people. But we also want to make allowance for changing customer requirements. That is why we will ensure that many physical access points will continue to be available in the future, whether in the form of self-operated branches or branches with partners (postal agencies). With the agency model, we provide very specific support for infrastructure in rural areas, as it offers businesses such as small grocery stores a second source of income. Today, there are around 3,800 access points – post offices, agencies, home delivery services, service points such as acceptance and collection points, and business customer points. In future, there will be more than 4,000 access points, with traditional and new solutions complementing each other to provide the best possible universal service for all requirements, regions and generations – to the usual high standards of quality and reliability. With an infrastructure that remains economically viable in the medium and long term. And more customer-friendly than ever before.
Susanne Ruoff, CEO
24/7, wherever you are:
Swiss Post is building the network of the future
New expectations
People have become more mobile – both at work and in their free time. This trend is affecting Swiss Post too: there is growing demand for electronic postal services that are available around the clock. Swiss Post is responding to this trend by developing the existing postal network.
Dense network
Swiss Post has a nationwide presence throughout Switzerland. At the end of 2016, it maintained around 1,320 post offices, 850 postal agencies, 1,320 home delivery services and 310 additional service points such as acceptance and collection points and My Post 24 terminals. This means that Swiss Post has the densest network for postal services anywhere in Europe.
Every day, one million customers come into contact with Swiss Post.
Development of the postal network
From 3,800 to 4,000
Swiss Post will expand the number of its access points from 3,800 at the end of 2016 to at least 4,000 by 2020, with a stronger focus on proven postal agencies with their long opening hours. Swiss Post will increase the number of post offices converted into the successful agency format, allowing it to maintain a dense network of branches in the long term while at the same time strengthening regional infrastructure.
Swiss Post will expand its network to around 4,000 access points by 2020.
Send and receive mail easily –
whenever, wherever and however it suits me.
Swiss Post’s solutions are practical and convenient. They fit perfectly into my daily working life.
What I like:
Swiss Post offers me convenient, practical solutions around the clock that make my life easier. I know about solutions such as the SMS service that notifies me when the registered letter with my new passport arrives, and I can have a parcel delivered to me in the evening or directly to my local train station.
What I’d like to see:
It would be great to be able to manage the receipt of parcels or registered mail at even shorter notice. And it would be nice to be informed about new services more quickly.
You decide where, when and how you want to receive or send your consignments.
Not at home when the mail carrier calls? Do you want to collect your parcel on the way to work? Or combine your visit to the post office with your shopping in town? People have become more mobile – both at work and in their free time. That’s why Swiss Post aims to be exactly where its customers are, with the right products and services at the right time, and to adapt its services to their everyday lives.
Swiss Post today offers many options for sending and receiving mail along with new services to make receiving and returning consignments as easy as possible for its customers.
On the go
Alternative acceptance and collection points
Whenever and wherever you want: at the post office, at SBB train stations or petrol stations – you can send and receive your parcels with the PickPost service at numerous locations.
Around the clock
Swiss Post service points
You can collect and drop off parcels or registered letters around the clock at 80 or so My Post 24 terminals. Swiss Post also regularly empties almost 15,000 yellow letter boxes throughout Switzerland.
So flexible:
I can collect my consignments whenever I want.
Online
My consignments
With the “My consignments” online service, Swiss Post informs you of incoming consignments, allowing you to choose when and where you want to receive your parcels before delivery.
Conveniently at home
pick@home
The parcel carrier simply collects return parcels from your home or another address of your choice. You can also conveniently manage collection orders on the go with the Post-App.
So practical:
I have my parcel collected from my home.
In your free time
Evening, Saturday and Sunday delivery
Consignments are delivered when recipients are at home – in the evening or at the weekend. With Swiss Post’s value-added services, online shops can offer their customers real added value.
Personally where you are
Branches and home delivery service
Swiss Post is there for you nationwide, even in more remote areas. You can take care of your postal business in around 1,320 self-operated branches, 850 branches with partners or with 1,320 home delivery services at your own front door.
Physical or digital
E-Post Office
Receive your mail the way it suits you – physically or digitally. Take care of your correspondence on your computer or mobile phone, archive documents or pay your bills.
So smart:
your electronic letter box is always accessible, wherever you are.
Manage my own finances –
whenever, wherever and however it suits me.
Online, mobile, versatile, digital: Swiss Post’s solutions fit in with my lifestyle.
What I like:
I’m a computer fanatic, so I’m enthusiastic about Swiss Post’s versatile digital solutions. Whether I’m using e-finance for my business payment transactions, having a quick look at my account balance with the PostFinance App or paying for my coffee at the kiosk with TWINT: it works. It’s that simple.
What I’d like to see:
I’d like to see Customer Service getting in touch by mail as quickly as possible, within 24 hours at the latest. And it would be nice if mail carriers could make allowance for my business opening hours on their rounds.
You decide when, where and how you manage your own finances.
Do you want to open a new account or invest a certain amount on a regular basis? You know what you want, and you want to manage your money easily and online. How and where it suits you best: early in the morning on the train or late in the evening at home.
Whether in payments, savings, investments, retirement planning or financing – PostFinance offers you everything to meet your daily financial needs, including straightforward products with attractive conditions and easy access. We support you fairly and in partnership, speak your language and understand your needs.
Independent
E-Trading
Buy and sell shares, bonds, derivatives and funds: e-trading is for anyone who wants to trade securities independently online. Also works with the PostFinance App.
So global:
I can trade on the major stock exchanges.
At home and on the go
E-Finance
With e-finance, you can manage your accounts and fund custody accounts online and carry out all your financial transactions securely and efficiently, whenever and wherever it suits you.
So clear:
I can set up my e-finance the way it suits me.
Mobile and easy
PostFinance App
Check your account balance and transactions, transfer small amounts, top up prepaid credit, location search, currency calculator, market prices: with the PostFinance App, your account is always with you.
So functional:
with the PostFinance App, I always know what’s going on with my money.
Cashless
TWINT
Say goodbye to cash and cards: TWINT is the digital wallet on your smartphone. Simply install the app, register, load money free of charge and start paying with your smartphone.
So inexpensive:
I don’t pay any annual fees for TWINT.
Contactless
PostFinance Card
Make cashless purchases, buy petrol and pay online – all this is possible with the PostFinance Card. For small amounts up to 40 francs, you don’t even need a PIN.
The right fit
Fund range
At PostFinance, you can find the appropriate fund or funds for your individual strategy – with the initial selection made by PostFinance.
Worldwide
Travel payment methods
Wherever your journey takes you: with the right combination of travel payment methods, you will have a constant supply of money around the globe at all times.
Simply out and about –
whenever, wherever and however it suits me.
Enter your destination, buy a ticket and you’re ready to go. Quickly and easily with an app.
What I like:
Whether it’s in town or in the mountains: I like travelling with PostBus. With the PostBus App, checking your connections and buying a ticket is really easy. And the free WiFi is of course also a plus. Being able to switch to PubliBike directly from the Postbus to get exactly where you’re going is a great service. But that’s something better left to the youngsters.
What I’d like to see:
Digital display panels at the stops would be fantastic – so you know if your planned connection is going to work out.
You want to get from A to B quickly and easily, whenever, wherever and however you’re travelling.
PostBus is unmistakable. Anyone who sees a yellow bus thinks of PostBus. And there’s a reason for that: cities and conurbations are growing together, people’s requirements are constantly changing, and getting from A to B needs to be quicker and easier. PostBus is up to these challenges, and tailors its many services accordingly: from straightforward passenger transport and car sharing to mobile ticket solutions, which are also offered to third parties, the range includes solutions for all mobility requirements – and across the entire mobility chain.
Reliable
Scheduled routes
Every day, 417,000 passengers wait at one of 11,773 PostBus stops and use 882 routes to get from their home to work on time.
In next to no time
PostBus App
Get your ticket in two clicks – in various fare networks: the PostBus App gives you access to all connections and tickets from a total of 14 fare networks. And you can buy your ticket in next to no time.
So pleasant:
I can buy my ticket without having to queue up.
Networked
WiFi in PostBus vehicles
For gamers, tourists and commuters: passengers travelling on around 1,600 Postbuses can surf the Internet free of charge – for an even more enjoyable journey.
Practical and healthy
PubliBike
Get off the train, hop on a bike and head straight to the office: there are PubliBike stations in many Swiss cities and municipalities and at 118 stations – and their number is growing all the time.
So welcome:
no matter where I go, I always have a bike.
Together
PubliRide
Get a lift instead of sitting behind the wheel: with PubliRide from PostBus, you have company on your journey and also help to ease the traffic. Simply book or offer the car share online.
Easy and quick
Mobile ticketing
Do you want your ticket directly on your mobile phone instead of having to look for a ticket machine? No problem. With the SMS ticket from PostBus, you can simply order the ticket by SMS and receive it immediately.
So fast:
the SMS ticket is on my mobile in no time.
Forward-looking
Autonomous shuttle
Step into the future! Working together with partners, PostBus is testing its autonomous shuttle buses in the city of Sion. Silently, cleanly and safely.
So safe:
soon I’ll be taking the shuttle from the office to the production hall on our company premises.