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  • We create added value for:

    Our owner

    Finances

    Annual operating profit (EBIT) of 700  to 900 million francs in the 2014–2016 strategy period

    Market position

    Leading market positions in Switzerland and in e-commerce


    We create added value for:

    Switzerland

    Universal service

    Fulfilling our legal mandate (regulatory framework) by focusing on customers and providing consistently high quality

    Sustainability

    Improve CO2 efficiency by 10 percent compared with 2010 by the end of 2016

     

    We create added value for:

    Our customers

    Customer satisfaction

    At least 78 points (scale of 0–100)

     

    We create added value for:

    Our employees

    Employee commitment

    At least 80 points (scale of 0–100)

    Strategy

    Swiss Post seeks to create added value for Switzerland, customers, employees and its owner by safeguarding the quality of its universal service, operating independently, reacting quickly to market changes, being responsive to specific customer requirements and meeting its owner’s financial goals by achieving stable market positions. As the key to success, employees enjoy a culture of challenge and promotion.

  • Added value for all

    Swiss Post remains the market leader in its core businesses, establishes new standards with its products and integrated solutions and sets itself apart from the competition, while not losing sight of its universal service obliga...

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  • The Internet of things makes life easier

    The world around us is becoming more intelligent: objects are networked, systems act autonomously. This opens up new possibilities – including for Swiss Post and its customers.

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  • New technologies for the core business of tomorrow

    What impact will autonomous delivery robots have on the core business? How will self-driving Postbuses and drones change customer requirements? Swiss Post is taking a proactive approach to the technological trends of the future...

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