Manage consignments individually

Smart recipients know when a parcel is coming

“My consignments” notifies Swiss Post customers of parcels and registered letters that are on their way to them, allowing recipients to specify their preferred delivery option or respond conveniently to missed delivery attempts.

Sabrina knows that she is receiving a parcel tomorrow. She’s expecting the parcel because she is registered on the Swiss Post Customer Center, so she receives an SMS before a parcel is delivered, and can see the delivery dates for all parcels and registered letters on their way to her in “My consignments”. The overview also shows Sabrina the sender, place of posting and whether the parcel will fit into the storage compartment of her mailbox. The Customer Center tells her whether receipt of the parcel requires a signature, and how much the COD charge will be, if applicable. And thanks to the SMS service, Sabrina does not have to log in to the Customer Center every day to stay informed.

Manage delivery

If Sabrina is not at home on the day of delivery, she can even use “My consignments” to choose when and where Swiss Post delivers her parcel. Sabrina can choose the day she prefers, select a time window or agree to the delivery of registered parcels online. She can choose these delivery options either for each consignment or as a permanent setting. And if she does happen to miss a consignment, she can specify what should be done with it: she can specify a date for a second attempted delivery, authorize someone to collect the parcel at the post office, or have it forwarded to another address – for example to a My Post 24 terminal. When she’s on holiday, she can simply extend the collection period.

www.swisspost.ch/my-consignments