Many things can be controlled remotely nowadays, but for some activities, it is still necessary to have people on-site.

Services over the last mile

Delivering letters and much more besides

Delivering, collecting, making enquiries: every day, Swiss Post is out and about among the people, where it can handle additional tasks efficiently.

Leonora puts the full bag of sorted clothes out beside her letter box. It will be gone by noon, because the Swiss Post postal carrier will take it with her on her rounds before handing it over to a donation organization.

There are many things today that can be automated or remotely controlled, but for some things, somebody still has to be out and about among the people. But this is relatively expensive, particularly for things that don’t take long. In this respect, Swiss Post has a decisive advantage: it is the only company whose employees actually visit virtually every doorstep in Switzerland six days a week.

Regional product subscriptions

The example of the collection of clothing mentioned at the outset is a pilot project – and it could soon become a standard service. Swiss Post is now developing the on-site services of the future, both on its own and in cooperation with partners.

These services can also be close to our core business, as shown by an example that has already been implemented: Swiss Post delivers seasonal products from farmers. This allows innovative farmers with farm shops to offer their customers in the region food subscriptions with attractive delivery terms. These and new future Swiss Post services over the last mile are also very positive from an environmental perspective, because they do not require any additional journeys.