Don’t have a stamp? Simply send an SMS containing the word “Stamp” to the number 414 and write the code you receive on the envelope instead of the stamp.

Collect and drop off parcels wherever and whenever it suits you – thanks to acceptance and collection points at numerous locations, such as SBB train stations.

Customers can use My Post 24 terminals to collect and send their parcels and registered letters 24 hours a day.

Business customers can drop off their consignments at dedicated business customer points.

Pay bills: with e-finance, the PostFinance App or in person at the counter

The postal network of the future

Swiss Post is there for its customers, anytime and anywhere

Swiss Post is making its services more flexible and diverse for its customers and continually adding new access points. The overall network is becoming denser and denser.

Anna has the jeans she ordered online delivered to a collection point that is on her way to work. She paid for them using e-finance. If the jeans don’t fit, Swiss Post will collect the return parcel from an address of her choice. Anna sends the collection order with the Post-App.

24/7, wherever you are

More and more Swiss Post customers are just like Anna: they make use of the services available in the digital world and take care of business whenever and wherever it suits them. Swiss Post has recognized these changing customer requirements and is continuing to develop its network accordingly. Thanks to branches with partners such as retailers (postal agencies), acceptance and collection points at train stations and petrol stations, and My Post 24 terminals, it has access points that remain open at off-peak times – or even around the clock. Very much in line with the many and varied expectations of its customers.

Expansion to 4,000 access points

Today, Swiss Post offers around 3,800 access points. By 2020, there will be at least 4,000. Swiss Post will focus even more closely on the established model of traditional and new access points existing side by side. The postal network of 2020 will be made up of 800 to 900 self-operated branches (post offices), 1,200 to 1,300 branches with partners (postal agencies) and 500 to 700 additional service points such as acceptance and collection points or My Post 24 terminals. The number of locations with a home delivery service will remain constant at just over 1,300.

Europe’s densest postal network

Swiss Post already offers the most finely meshed network in Europe. “We want to consolidate this leading position by creating an infrastructure that can also be financed in the medium and long term,” says Thomas Baur, Head of Post Offices & Sales. Swiss Post is doing this by focusing on branches with partners and access points close to customer flows such as train stations, as well as concentrating on expanding its digital services. “The postal network of the future will be more diverse,” says Thomas Baur. “Traditional and new access points will complement each other and, taken as a whole, will serve the requirements of all generations and regions.”