Document scanning with advantages for the customer and Swiss Post

Swiss Post Solutions is cooperating with Credit Suisse and taking over its scanning center in Switzerland in February 2017. Swiss Post Solutions will automatically read the incoming documents and make them available to the bank in an optimized form. A big change, and one with many advantages.

Step by step, Credit Suisse is evolving into a digital bank. It wants banking services to be available to customers digitally and to create a unique customer experience. The benefits of this digitization are reduced processing times, simplified work processes and lower costs.

The collaboration with Swiss Post Solutions in document scanning is a major step for Credit Suisse: employees no longer have to physically forward documents, and instead have access to the data they need immediately and everywhere. At the same time, the bank can more easily track the path of an electronic document, respond more quickly and flexibly to customer requests and automate numerous internal processes. Swiss Post Solutions for its part can provide the services cost-efficiently thanks to its experience from existing service centers. The collaboration between Credit Suisse and Swiss Post Solutions is very important for both partners – together, they are developing forward-looking and innovative solutions and implementing them for customers.