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Communication and logistics market
Swiss Post is committed to a dense network with a wide range of physical and digital access points. Whether letters, small goods, promotional mailings, newspapers or confidential documents – Swiss Post transports consignments reliably and securely. For companies, Swiss Post handles entire business processes in document solutions. As a leading logistics provider, Swiss Post offers everything from simple parcel through to small consignment transport and complex logistics solutions within Switzerland and abroad. And for mail order companies, Swiss Post designs online shops, processes orders, packs and sends parcels, handles returns and provides support in marketing. Swiss Post is the only provider in Switzerland with a complete portfolio of services in e-commerce.
Communication market
Operating income
CHF million
4,359
Operating profit
CHF million
144
Addressed letters
In millions
2,089
Logistics market
Operating income
CHF million
1,572
Operating profit
CHF million
117
Parcels
In millions
122
Smart recipients know when a parcel is coming
“My consignments” notifies Swiss Post customers of parcels and registered letters that are on their way to them, allowing recipients to specify their preferred delivery option or respond conveniently to missed delivery attempts...
Say yes (and no) to advertising
Many Swiss letter boxes have a “No advertising” sticker. Their owners want to protect themselves against unaddressed promotional mail whose contents do not interest them. But this means that they also miss relevant campaigns by ...
The shredder for sensitive data
Shredders are available not only for paper, but also for electronic devices. SafeRec, the specialist in data destruction, has developed a powerful solution for SMEs and private customers in conjunction with Swiss Post.
Thinking for yourself is the key
Well, first of all of course that the right parcel gets to the right person on time. You need a good memory for that: I know every house number, every letter box and many of our customers personally by name. I know exactly who’s...
Parcel delivery on the same day or on Sunday
As e-commerce grows in importance, customers increasingly want to receive consignments as quickly as possible: on the same day and also on Sunday. With the new SameDay and Sunday delivery options, Swiss Post provides online supp...
Swiss Post tests alternative delivery solutions
A blood test to be sent to the lab or a hot meal for an elderly person: autonomous delivery robots may in future be capable of setting off at any time of day when someone is in need of an urgent delivery. Since autumn 2016, they h...
Take a pleasant stroll through the capital from your armchair
On the Kaloka platform, customers can surf through more than 50 regional shops without having to leave the website. And if they want, they can have their purchases delivered to the doorstep on the same day.
Delivering letters and much more besides
Delivering, collecting, making enquiries: every day, Swiss Post is out and about among the people, where it can handle additional tasks efficiently.
When the mail carrier reads the electricity meter
Equipped with an app on their scanner, delivery staff will in future read meters on behalf of regional electricity, water and gas suppliers. Swiss Post is offering this new service in cooperation with IT service provider Avectri...
Successful in the fight against time and adversity
When a disaster happens, organizations call for help. Donation letters sent promptly and personally addressed are particularly successful – which is why the Swiss Post emergency direct mailing, developed as a customer solution,...
Send a fragrance around the globe
When did you last get a perfumed love letter? Probably quite a while ago. That might be about to change, because perfume manufacturers are offering scented postcards, and while they may not contain a declaration of love, they do...
How Migros is turning customers into ambassadors
The iconic Migros ice cream on the front, a personal reminder in the text – and all sent as a free postcard. This is made possible by a digital postcard interface for business customers.
New generation of postage stamps
With the stamps launched in 2016, customers can immerse themselves in new sensory worlds. The “Gottardo 2016” special stamp brings the smell and feel of the Saint-Gotthard Massif to life – for the opening of the Gotthard Base Tu...
Document scanning with advantages for the customer and Swiss Post
Swiss Post Solutions is cooperating with Credit Suisse and taking over its scanning center in Switzerland in February 2017. Swiss Post Solutions will automatically read the incoming documents and make them available to the bank ...
Digital postal delivery at headquarters
The paperless office often falls down at the hurdle of incoming mail. Companies receive thousands of physical letters, newspapers and parcels: at Swiss Post headquarters, the figure is almost 300,000 consignments per year. Swiss...
Efficient robots for PostFinance payment collections
Since autumn 2016, PostFinance and Swiss Post Solutions (SPS) have been testing how software robots can support the PostFinance payment collection process in a joint project.
Elections and referendums at the click of a mouse
With e-voting, Swiss Post allows voters to cast their votes electronically in elections and referendums. The solution was introduced in the canton of Fribourg in autumn 2016, with Neuchâtel to follow in 2017.
One-stop solution for cantons
A canton cannot operate an e-voting solution on its own, so we looked for a trustworthy partner. The decisive factor for us was the ability to further shape e-voting in Switzerland and build on the experience of the past ten yea...
Connecting health securely
At the interface between treatment and logistics processes, Swiss Post is positioning itself as a service provider that combines physical and digital expertise, creating added value for all stakeholders in the health sector.
The digital office for payments, archiving and correspondence
Hannes has configured E-Post Office so that he receives letters from his insurance company electronically. To pay his premiums, he used to have to switch to e-banking. Today, it’s more convenient: since autumn 2016, he has been ...