Business activities

Communication market: Letters, newspapers, small goods, promotional mailings and innovative services in BPO document solutions in Switzerland and internationally

Logistics market: Parcel post, express and SameDay services, and e-commerce and logistics solutions within Switzerland and abroad

Financial services market: Payments, savings, investments, retirement planning and financing in Switzerland, as well as international payment transactions

Passenger transport market: Regional, municipal and urban transport, integrated services and mobility solutions in Switzerland and in selected countries abroad

Our performance in 2017

Key figures		2017	Strategic goal
		2017	Strategic goal
Operating income	CHF million	7,987 ¹	–
Operating profit (EBIT)	CHF million	630 ¹	700 – 900
Group profit	CHF million	420 ¹	–
Equity	CHF million	6,613	–
Degree of internal financing – investments	Percent	100	100
Addressed letters	In millions	2,002	–
Parcels	In millions	129	–
Avg. PostFinance customer assets	CHF billion	120	–
PostBus passengers (Switzerland)	In millions	155	–
Customer satisfaction	Index (scale of 0 – 100)	83	≥ 78
Headcount	Full-time equivalents	42,316	–
Employee commitment	Index (scale of 0 – 100)	81	> 80
CO₂ efficiency improvement since 2010	Percent	19	25 ²

1 Normalized figures.
2 Target for 2020.

Communication market

PostMail offers private and business customers high-quality products and tailored solutions for letters, newspapers, small goods and promotional mailings, from acceptance right through to delivery. This range is complemented by its digital services.

Key figures		2017
Operating income	CHF million	2,835 ¹
Operating profit	CHF million	370 ¹
Addressed letters	In millions	2,002
Unaddressed items	In millions	1,765
Newspapers	In millions	1,116
Headcount	Full-time equivalents	15,736

1 Normalized figures.

Swiss Post Solutions is a leading provider of solutions for business process outsourcing and innovative services in document solutions.

Operating income	CHF million	551
Operating profit	CHF million	25
Area of activity	Number of countries	14
Headcount	Full-time equivalents	6,585

PostalNetwork offers the densest network for postal services in Europe. Whether at home, on the go or digitally: a wide range of access points for private customers and SMEs ensures even greater customer proximity on a daily basis.

Operating income	CHF million	1,102
Operating profit	CHF million	– 159
Inpayments	In millions	145
Headcount	Full-time equivalents	5,435

Logistics market

PostLogistics offers logistics solutions for national and cross-border parcel delivery, as well as courier, express and SameDay services. It handles transport and warehousing logistics and provides private customers with services that make it easy to receive parcels. The range is completed by a full portfolio of services in e-commerce and logistics solutions in the healthcare sector.

Key figures		2017
Operating income	CHF million	1,619 ¹
Operating profit	CHF million	119 ¹
Parcels	In millions	129
Express items	In millions	2
Headcount	Full-time equivalents	5,281

1 Normalized figures.

Financial services market

PostFinance is the ideal partner for anyone who manages their own finances: whether in payments, savings, investments, retirement planning or financing – PostFinance offers its customers simple, straightforward products with fair conditions.

Key figures		2017
Operating income	CHF million	2,088
Operating profit	CHF million	549
Customer accounts	In millions	4.81
Inflow of new money	CHF million	– 611
Avg. PostFinance customer assets	CHF billion	120
Headcount	Full-time equivalents	3,475

Passenger transport market

PostBus is the market leader in public bus transport in Switzerland. With its fleet of modern vehicles, PostBus carries millions of passengers every year. In regional passenger transport, the bus company is developing an increasingly strong presence in cities and conurbations alike.

Key figures		2017
Operating income	CHF million	836
Operating profit	CHF million	– 69
Domestic passengers	In millions	155
Domestic vehicle kilometres	In millions of km	119
Vehicles	Number	2,311
Headcount	Full-time equivalents	3,261