Strategic goals for 2017 to 2020
Strategy and transformation
Customer satisfaction
Access points
Market position
New sales
Finance
Efficiency
Employee commitment
CO2 efficiency
Digitization is changing the postal and financial markets, and also the mobility sector. In order to meet customer requirements now and in the future, Swiss Post is pursuing a transformation strategy from 2017 to 2020. Guided by the vision “Simple yet systematic”, it is adapting its core business and aims to continue its growth by opening up new physical, digital and hybrid business areas.
We have to transform Swiss Post
New competitors,often international, are forcing their way onto the market. Customers expect individual and flexible solutions – around the clock, both phy...
Customer experience is of utmost importance
Whether in postal or financial transactions, on the road with public transport or in highly complex business processes: Swiss Post develops user-friendly access points, products and services for private individuals and busi...
My Swiss Post is there for me wherever I am
Swiss Post has a nationwide presence throughout Switzerland. By 2020, it will expand its network to more than 4,200 access points. At the end of 2017, Swiss Post maintained 1
Swiss Post is growing and evolving
How can we make our services even more personalized? What potential do new partnerships offer in fields such as mobility and logistics? How do we create added value using artificial intelligence? In our core business and wi...
Swiss Post guides companies through the worldwide warehouse
The onward march of the smartphone has turned the world into one big online shop. Online customers are mobile, ordering wherever and whenever it suits them. They want a seamless, simple shopping experience and the products ...
Small goods shipping: opportunity and challenge
International shipping of small goods is booming: in the first half of 2017 alone, more than 7 million consignments were imported from Asia. An opportunity for Swiss Post, allowing an increase in capacity utilization for le...
Inexpensive international consignment tracking
As of June 2017, people sending goods up to a weight of 2 kilograms abroad by large or maxi letter can use E-Tracking Light to track their consignment to its destination country – easily and inexpensively. This is facilitated by...
Swiss Post gets new ideas off the ground
The Development & Innovation unit (E) develops new digital business models. As an innovation platform, it supports the other units with expertise and contacts, launches its own projects and drives market-oriented progra...
Pooling strengths
The boundaries between the markets in logistics and personal mobility, finance and communications are becoming increasingly blurred due to customers’ changing requirements. For this reason, Swiss Post is increasingly poolin...