• Strategic goals for 2017 to 2020

    Strategy and transformation

    Strategic goals for 2017 to 2020

    Customer satisfaction

    At least 80 points on a scale of 0 – 100.

    Access points

    More than 4,000 access points by the end of 2020.

    Market position

    Market leader in the four current markets.

    New sales

    10 percent of new sales by 2020.


    Operating result of 600 million francs.


    Savings at Group level of around 5 percent by 2020.

    Employee commitment

    At least 80 points on a scale of 0 – 100.

    CO2 efficiency

    Improve CO2 efficiency by at least 25 percent in comparison with 2010 by the end of 2020.

    Digitization is changing the postal and financial markets, and also the mobility sector. In order to meet customer requirements now and in the future, Swiss Post is pursuing a transformation strategy from 2017 to 2020. Guided by the vision “Simple yet systematic”, it is adapting its core business and aims to continue its growth by opening up new physical, digital and hybrid business areas.

  • We have to transform Swiss Post

    New competitors,often international, are forcing their way onto the market. Customers expect individual and flexible solutions – around the clock, both phy...


  • Customer experience is of utmost importance

    Whether in postal or financial transactions, on the road with public transport or in highly complex business processes: Swiss Post develops user-friendly access points, products and services for private individuals and busi...


  • Swiss Post is growing and evolving

    How can we make our services even more personalized? What potential do new partnerships offer in fields such as mobility and logistics? How do we create added value using artificial intelligence? In our core business and wi...


  • Swiss Post guides companies through the worldwide warehouse

    The onward march of the smartphone has turned the world into one big online shop. Online customers are mobile, ordering wherever and whenever it suits them. They want a seamless, simple shopping experience and the products ...


  • Small goods shipping: opportunity and challenge

    International shipping of small goods is booming: in the first half of 2017 alone, more than 7 million consignments were imported from Asia. An opportunity for Swiss Post, allowing an increase in capacity utilization for le...


  • Inexpensive inter­national consignment tracking

    As of June 2017, people sending goods up to a weight of 2 kilograms abroad by large or maxi letter can use E-Tracking Light to track their consignment to its destination country – easily and inexpensively. This is facilitated by...


  • Pooling strengths

    The boundaries between the markets in logistics and personal mobility, finance and communications are becoming increasingly blurred due to customers’ changing requirements. For this reason, Swiss Post is increasingly poolin...