Wide range of access points: at home, on the move or digitally
Whether at their front door, on the move or digitally, Swiss Post wants to be wherever its customers are, and offer the best possible universal service for all regions and generations, now and in the future. By 2020, it will expand its network to more than 4,200 access points – including new acceptance and collection points, business customer points and My Post 24 terminals. For self-operated branches, a new concept is being tested.
as a number
in full-time equivalents
Swiss Post offers the densest network of postal services in Europe: in 2016, there were 3,800 access points, while the figure for last year had already reached 3,870. By 2020, Swiss Post will expand the postal network to more th...
The postal network of the future
In 2016, Swiss Post announced the restructuring of the postal network, a move which was met with a great deal of resistance. In this interview, Head of PostalNetwork and Member of Executive Management Thomas Baur explains how Sw...
Access points for SMEs
What are the consequences of postal network transformation for SMEs? The examples of Gerber Druck AG and Fontana & Fontana AG show how new solutions for business customers can lead to better service.
The stamp motif comes to life
Swiss Post honours historic events and prominent personalities with special stamps: 50 years Schilthorn – Piz Gloria, Niklaus von Flüe or the Unspunnen festival. There are many background stories behind these events. With the Po...
The gateway to our new “yellow world”
Customers are welcomed personally by staff. Open counters create a sense of proximity, and various themed areas turn each visit into an experience. In Interlaken and Landquart, Swiss Post is testing what its branches might look ...