E-commerce

Cat food, potting soil and vacuum cleaners

There are more than 8,000 items available in the new LANDI online shop. Swiss Post supported LANDI Schweiz AG in the development of a complete cross-channel solution – and handles many of the key functions in the operation of the various platforms, from order and payment processing to storage at YellowCube.

The weather forecast looks good, and Klaus is planning to spend the next few days working in the family garden. But where are his gardening gloves? No problem: as he orders a new pair in the online shop at www.landi.ch before 5 p.m., the parcel carrier brings the gloves to his front door in plenty of time the next morning.

Whether you’re looking for potting soil, clothing, vacuum cleaners, cat food or beverages – since autumn 2017, almost the entire LANDI product range (more than 8,000 items in total) has been available for purchase in the new LANDI online shop. And at “the same permanently low prices offered in stores,” says Simon Gfeller, Head of Marketing & Sales at LANDI Schweiz AG. More than 5,000 items are ready for collection in one of 140 LANDI locations within two hours of ordering, while another 3,000 can be picked up after around five days. At present, more than 1,500 items can be delivered directly to the home.

Swiss Post’s largest cross-channel solution to date

Despite the size of the project, it took just a few months to build the platform. “Swiss Post’s expertise and experience were an important part of the successful implementation of the project,” emphasizes Simon Gfeller. In cooperation with fenaco, Bison and its partner agency Garaio, Swiss Post developed the largest and most complex cross-channel solution to date along the e-commerce value chain at LANDI: from initial consultation and design through to process planning and the integration of existing systems.

Swiss Post stores LANDI items

Swiss Post also takes care of technical operation and maintenance of the ERP platform for the online shop. “We process the orders, handle payments and take care of shipping the goods,” says Matthias Bucheli, Head of Competence Center Digital Commerce at Swiss Post. All items for home delivery are stored at Swiss Post’s YellowCube, allowing fast shipping on the following day for all orders received before 5 p.m. And if customers wish to return goods, Swiss Post also takes care of returns management.

The first few months of operation of the new LANDI online shop were a success. “We are very satisfied with the sales and level of service provided,” confirms Simon Gfeller.

The delivery of the gardening gloves went off without a hitch. Klaus and his children will whip the garden into shape in next to no time, and are looking forward to the first barbecue of the year in the summer house.

Saving resources with YellowCube

The centerpiece of YellowCube is a fully automated logistics facility. In tens of thousands of containers, Swiss Post stores a huge range of products offered by online retailers. As soon as an order arrives from an online shop, a robot fetches the item in question and transports it to a member of staff, who packages the product, encloses the necessary documents and sends the item. Online customers send any returns directly back to YellowCube, where Swiss Post checks the goods and places them back into storage.